Customer relationship management is perhaps the most vital component of the service industry in today’s world. Public relations has played a major role in helping various companies across all industries to not only build their brand names but also to save them when things go wrong. A patient representative is the one who carries out these duties in a healthcare facility. He is responsible for dealing with patients and explaining to them various policies and procedures concerning their treatment. Depending on your skill and experience, you can earn between $30,000 and $60,000 on an annual patient representative salary.
Apart from the doctors at a healthcare clinic or hospital, it is the patient representative who is the face of the organization. He or she discusses everything from how to get to the facility itself right through to organizing special financial arrangements for those in need of financial assistance. He is also responsible for handling complaints and making sure that the customer experience is a pleasant one from start to finish. In the past, there wasn’t too much competition in the healthcare industry. But with privatization playing such a big role today, every clinic and even hospital strives hard to make sure that they are the preferred choice if their patients have any healthcare needs in the future. As the importance of this role grows in the coming years, so will the average pay that you can earn in this profession. As of now, the median annual salary is approximately $42,000. Of course, you are likely to earn a better wage if you work in bigger cities like Philadelphia. The higher the population, the greater the demand for healthcare. Those in the top bracket, earn as much as $68,000 on a patient representative pay.
As of now, there are numerous opportunities available for patient representatives in hospitals and medical centers. There are also a number of opportunities in private clinics, cancer centers, emergency wards, dental offices, heart institutes, orthopedic clinics, ophthalmology clinics, radiology centers and pediatric clinics, to name a few. It is expected that the demand for those with excellent interpersonal and communication skills will grow considerably over the coming years as expectations of the average customer increases and competition in the healthcare industry grows as well. With the right amount of experience in the healthcare industry and people skills, you can expect to earn higher than the average patient representative salary figures.
Many employers only require a high school diploma. Being able to interact with patients is more important and the medical knowledge can be picked up with on-the-job training. Other employers, especially the higher paying ones, require an associate or bachelor’s degree in nursing or a human services course. All employees need to have a certification in CPR before they can become eligible for a patient representative salary. As you will deal with people from different cultures and backgrounds, you need to be comfortable with helping people from all walks of life, as they will look to you for reassurance during difficult times.
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